Option 1
Thank you so much, [Customer name]! We loved helping with [specific detail], and it’s great to hear the plumbing work went the way you hoped. Our plumbers will be thrilled to read this. See you next time! [Your name], [Business name]
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Review Reply Generator
Pick the star rating, your type of business and a tone. You get three replies to edit and post, with the parts to personalize highlighted.
Describe the review
For 5-star reviews: Thank them by name, mention one thing from their review, and keep it short.
Your replies
3 replies for a 5-star review, friendly tone. Replace every [highlighted slot] before you post.
Option 2
[Customer name], this made our day. Thanks for trusting us with your plumbing work and for taking the time to write about [specific detail]. We’re here whenever you need us again. [Your name], [Business name]
Option 3
Wow, thank you, [Customer name]! Reviews like this mean a lot to a local business like ours. We’re so glad [specific detail] worked out, and we’ll pass your kind words on to our plumbers. [Your name], [Business name]
Personal beats generic. Customers (and people reading your reviews) can tell a copied reply. Use their name, mention the actual job, and sign it yourself. Two specific sentences beat a long template.
How to use it
- Choose the star rating of the review you’re answering.
- Pick your business type and the tone you want: friendly, professional or apologetic.
- Copy the reply you like best and replace every highlighted slot, such as [Customer name] and [specific detail].
- Paste it into Google, Facebook or Yelp. For 1 to 3-star reviews, invite the customer to call you so the rest happens offline.
Questions
Should I reply to every review?
Yes, including the five-star ones. Replies show future customers that someone is paying attention, and a calm reply to a bad review often reassures readers more than the review itself worries them.
Is this written by AI?
No. The replies come from templates written by hand for each star rating and tone. Nothing you choose leaves your browser.
What should I never put in a reply?
Private details about the job, the customer’s address or what they paid, an argument about who was right, or an offer of a discount in exchange for changing the review.
How fast should I reply to a bad review?
Within a day if you can. A quick, polite reply that moves the conversation to phone or email limits the damage and gives you a chance to fix the problem.
Want a website that does this for you?
A WRSS website template can show your best reviews on your homepage and link straight to your Google review form. Want reviews, quotes and bookings wired into one custom site? We build that too.